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The administrative backbone of any organisation is crucial for its smooth operation and continued success. For decades, administrative and secretarial roles have provided essential support, ensuring day-to-day functions run efficiently. However, as technology continues to evolve and the business landscape transforms, the future of these roles is poised for significant change.
There is a concern that automation will significantly reduce the need for secretarial positions. In fact, recent research by McKinsey suggests that these jobs are particularly vulnerable, potentially facing the second-highest decline due to automation, behind only cashiers.
However, experts believe the role is undergoing a transformation, not disappearing entirely. The demand for skilled administrative support will likely persist, although the skillset necessary for success is evolving. Read on to explore the evolving landscape of administrative and secretarial roles from an employer’s perspective.
The traditional image of administrative professionals meticulously managing physical files and calendars is rapidly fading. Today, technology like artificial intelligence (AI) and machine learning is automating many routine tasks, transforming the administrative landscape.
A study by the McKinsey Global Institute estimates that up to 80% of current administrative activities could be automated using existing technologies. This translates to a significant impact, with Forrester Research predicting that automation can save administrative professionals an average of 22% of their workday.
Let us delve into some specific examples of how automation is streamlining administrative tasks:
Beyond the clear benefits of increased efficiency and cost savings, automation offers a range of additional advantages for businesses. By freeing administrative professionals from repetitive tasks, automation allows them to focus on more engaging and fulfilling work, leading to higher job satisfaction and a more motivated workforce. Faster response times and streamlined processes achieved through automation enhance customer service, fostering stronger relationships and positive experiences. Finally, automation offers increased scalability. As businesses grow, automated systems can handle the rising workload without requiring additional staff, ensuring smooth operations even during periods of expansion.
The administrative function is undergoing a significant transformation in the UAE, driven by rapid technological advancements. A recent World Economic Forum report highlights a key trend: over 80% of companies are accelerating their digitization efforts, with half planning to automate certain roles. While this may lead to some changes, it also presents a tremendous opportunity. The demand for skilled administrative professionals isn’t disappearing; it is evolving.
Employers need to see the importance of upskilling and reskilling their administrative staff by providing opportunities for professional development in areas such as:
Technology is transforming the administrative landscape, and it is important to equip your team with the latest tools:
The administrative and secretarial roles of yesterday are evolving into something far more strategic. While automation may handle some routine tasks, the human element remains irreplaceable. Employers who recognize this will be well-positioned to leverage the full potential of their administrative staff in the digital age.
By investing in your team’s development, you’ll empower them to thrive in the evolving workplace. This translates to a more engaged, efficient, and future-proof administrative function – a vital asset for any organisation seeking success in the digital age.
Contact us today for customized Administrative Staff Recruitment solutions.